Today, shoppers armed with a dizzying array of devices and apps are demanding a more seamless retail experience—one that easily connects them to the best product, at the best price, with the best (and most convenient) point of purchase for them—whether that be in-store or online. Enter omnichannel retailing, where all communication channels are harmoniously […]
As kids enjoy their last weeks of summer vacation, back-to-school shopping is ramping up into high gear. Second only to the winter holidays, back-to-school season is big business for retailers. And along with new clothes, backpacks and school supplies—parents will also be on the lookout for new breakfast, lunch and after-school snack ideas. By honing […]
With 25 years of experience in retail and 7 as an Interactions Sales Advisor/Lead Sales Advisor, Linda Scott of Ann Arbor, MI, has mastered the art of engaging customers. One of her top tips is to pay careful attention to how to open your conversations with customers. “Never ask a question that requires a yes […]
