Welcome to the first Agency Insights column! We’re adding this feature to provide you, our Agency associates, with even more tailored information and news you can use to enhance your knowledge of our business and your interactions with clients. For this first issue, we’re providing an overview of the key groups within the Agency and […]
It’s early Monday evening. You’ve just finished up your workday, or picked up the kids from school or sports practice. But you still need to make a quick run to the store before heading home. You rush through the aisles getting the items on your list, when suddenly you smell something wonderful. As you round […]
By Whitney Moore, Vice President of Human Resources, Interactions How to keep great associates really is a question for the ages. It’s a topic with as many advice columns, webinars and statistics that you’ll find in the world of business. Heck, even cavemen weren’t immune, without the best hunters and gatherers they simply wouldn’t survive. […]
Measurement and Fighting for the Intangible As we wrap up the first quarter of 2016, I find that measurement is often on my mind. It has a heavy impact on our business. It’s often a key tool in how we are evaluated, and rightly so. Measurement is a given—we inherently want to measure all aspects […]
In many Retail News Insider articles, we focus on how retailers and their teams can engage consumers to provide a memorable shopping experience. So much goes into creating a good experience for today’s savvy shoppers—from the interactions consumers have with associates to the technology that supports those experiences. As several articles in this month’s issue […]
