Post Categories: February 2014

Executive Perspectives: From the President


Brett Barcelona

Brett Barcelona, President and General Manager Retail Services

A Commitment to Our People

A great company is one that invests in its people and provides them with the necessary tools to succeed and excel—promoting collaborative and respectful relationships. Associates are then empowered to take these principles and communicate the same proactive behaviors to customers. This is not the responsibility of one person or one department within the organization. The accountability lies with each of us.

The Retail Services leadership team has done an excellent job taking responsibility for its own people, and our people have been outstanding in taking responsibility for our customers. Our people are the backbone of our company, and more importantly our greatest asset!

It is imperative that our organizational culture reflects our belief that our people come first. We couldn’t generate any revenue or profit throughout all of Retail Services without the dedication of our great people—thus our priority is to make this a great place to work for our people. Further, our associates are the face of our organization, and they are our competitive advantage to creating a lasting impression with shoppers.

Our people are the sole reason that we are consistently winning new business, which places added importance on the training and education we provide our associates. Our leadership team is encouraged to foster the development of associate training programs and pursue more progressive and innovative ways to operate. We recognize that the future and security of this company depends on excellent service, and we are dedicated to not only maintaining—but improving this service for our customers.

For the 22 years that I have been with this company, our mantra has always been that our people are our greatest asset—and this is undeniably true. It is the responsibility of our leaders to create an opportune environment for our teams, and the responsibility of every associate to deliver their very best on behalf of our customers. I am proud of the company culture we have crafted thus far, and the individual efforts you have all made, and I look forward to continuing this journey on which we’ve embarked.

Brett Barcelona
President and General Manager Retail Services