Post Categories: From the Front Lines

Secrets to Long-Term Success

joanGlenbockiThe average American changes jobs about every four and a half years, according to a recent report from the Bureau of Labor Statistics. But many of the front line associates of Interactions choose to stay with the company at least twice that long—or more. In today’s evolving workforce landscape, we want to know: what keeps associates with the same company for the long haul? For 10-year veteran Lead Sales Advisor Joan Glenbocki, it comes down to personal satisfaction and enjoyment of the job.

“I love interacting with people,” she says. “I had my own business selling wedding accessories for over 30 years, so I’m used to being with the public. Even as a kid I used to set up a stand to sell my comic books and old toys!”

Glenbocki also likes helping customers discover something new or rediscover something they thought they didn’t like. “As the seafood chef for my store, I talk to a lot of people who say they don’t like fish. But when I give them my hints for cooking and have them try a sample, they often find they do like it.”

To stay motivated, Glenbocki says she sets ambitious selling goals. “My goal is always to sell out of the product, even if there’s 500 of them,” she says. “One time, I sold out a whole bin of apples, which amazed the store produce manager.”

Still, Glenbocki admits that not every product is easy to sell to customers. “You just have to find a way to overcome whatever challenges there may be,” she explains. She starts by setting up a display that’s as eye-catching as possible—for example by making a pyramid out of product boxes. She also looks for ways to address consumers’ concerns, such as letting them know firm produce will ripen perfectly after a few days at home.

Overall, Glenbocki’s philosophy is to have fun and make people smile—then you’ve made their day and your own. Here’s to another 10 years (or more!) Joan!